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ITIL® V3 Foundation for IT Service Management
Certification Training
ITIL® Foundation certification shows that you have a basic-level understanding of ITIL, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL® certification.
SEEK Learning will provide you with all the training you need to pass the ITIL® Foundation exam BH0-006 and get certified - guaranteed.
Who is this course for?
- IT professionals
- Business managers
- Business process owners
Quick Course Guide
- Qualification
- ITIL® v3 Foundation for IT Service Management
- Student support
- Weekday email support by expert mentors
- Study time
- 5 weeks
- Pre-requisites
- None
- Enrolment dates
- Enrol anytime - start now!
- Assessment
- ITIL® exam BH0-006 (by external provider)
- Delivered by
- SkillSoft
- Resources required
- Internet, email
Demonstrate Your Understanding of ITIL
This foundation-level credential provides a solid grounding in service management principles. It focuses on knowledge and understanding of key ITIL® concepts, terminology and processes.
The ITIL® v3 Foundation certification is ideal for those who wish to understand the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
Benefits you gain include improved productivity, improved customer satisfaction and reduced costs.
Find out if ITIL® v3 Foundation for IT Service Management is right for you - contact a SEEK Learning consultant for free expert advice.
Skills You'll Gain
Among other things, you'll learn how to:
- identify the features of service management
- identify the advantages of service automation
- manage service strategy
- design a management architecture that integrates IT needs with business needs
- review the service level management process
- identify change management scope and objectives
- measure the effectiveness of the service desk
- measure and identify the challenges to effective incident management
- sequence the steps in a continual service improvement model
What's Included
- Weekday email support by expert mentors
- Access to online library Books 24x7
- Hands-on interactive exercises
- Practice exam questions
- Self-paced study format
- Certification guarantee - get certified or your money back
ITIL® v3 Foundation for IT Service Management
Course Outline
- ITIL® and the Service Lifecycle
- Service Strategy Fundamentals
- Service Strategy Processes
- Service Design Fundamentals
- Service Design Processes
- Service Transition Processes and Principles
- Service Operation Processes
- Continual Service Improvement Fundamentals
- Service Operation Principles and Functions
SEEK Learning's ITIL® certification training will fully prepare you for the ITIL® exam BH0-006.
Please note that the ITIL® exam is held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre. Contact a SEEK Learning consultant for further information or assistance.
Training Exclusively Through SEEK Learning
SEEK Learning provides training from SkillSoft, the premier global provider of IT e-learning courseware.
SkillSoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer ITIL® training directly to you.
SkillSoft courses are developed according to the certification specifications of leading vendors.
ITIL® is a Registered Trade Mark of the Office of Government Commerce, in the United Kingdom and other countries.
Get Started Now!
to get more information or enrol
Free Call 0800 170 252
9am - 5.30pm AEST Mon - Fri to speak to a SEEK Learning consultant
