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Diploma of Community Services (Case Management)

CHC52008

Help Others More Effectively

Case management is a collaborative process designed to help an individual to achieve a specified goal. To be successful, you need skills in service coordination, communication, networking, risk management, occupational health and safety, and matters specific to case management.

This course, offered by the Australian College of Applied Psychology (ACAP), delivers all these and more. It prepares you for case management roles in the community services sector, including:

  • Family support services
  • Government and non-government agencies
  • Sexual health and family planning services
  • Community and women's health centres
  • Outreach services
  • Drug rehabilitation services
  • Refugee support services
  • Youth centres
Quick Course Guide
Qualification Diploma Delivered by ACAP
Study time 16 months full-time or part-time equivalent. Enquire now for upcoming start dates or to enrol Finance options Vocational Education and Training (VET) FEE-HELP available
Delivery method Distance education Pre-requisites Year 12 or over 21 years of age
Workshops 3 days of case management workshops in Brisbane, Melbourne or Sydney Student support Comprehensive support

This course includes three days of compulsory Case Management Workshops, held at ACAP campuses in Brisbane, Melbourne and Sydney. You'll gain valuable case management skills in an interactive setting.

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Diploma of Community Services (Case Management) Course Structure

There are 12 modules to be completed:

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Module Competencies

Facilitating Case Management

CHCCM503C Develop, facilitate and monitor all aspects of case management
CHCCM504C Promote high quality case management

Communication Skills and Relationships

CHCCOM403A Use targeted communication skills to build relationships

Working in Cultural Diversity

HLTHIR403B Work effectively with culturally diverse clients and co-workers

Addressing Client Needs

CHCCS416A Assess and provide services to clients with complex needs
CHCCS607D Coordinate in-service assessment and response to address client needs

Legal and Ethical Requirements

CHCCS400A Work within a relevant legal and ethical framework

Addressing Statutory and Organisational Information Needs

CHCINF505C Meet statutory and organisation information needs

OH&S Processes and the Workplace

HLTOHS300A Contribute to OH&S processes
CHCORG506A Coordinate the work environment

Reflect and Improve on Professional Practice

CHCORG428A Reflect and improve upon own professional practice

Analyse and Confirm Client Information

CHCLD415A Confirm client developmental status
CHCLD515A Analyse client information for service planning and delivery

Work Intensively with Clients

CHCCW503A Work intensively with clients

Facilitate Links with Other Services

CHCNET404A Facilitate links with other services

Support Client Self Management

CHCICS406A Support client self management

Upon completion, you may apply for admission into ACAP's Bachelor of Applied Social Science programme with advanced standing equivalent to eight modules.


Be Job Ready

The curriculum for this course is developed and updated in consultation with industry, so you are work ready upon completion and able to apply your skills immediately in your personal and professional life.


Flexible Study Time

Offered by distance education, this course is available both full-time and part-time. With full-time study (three modules per term), you'll gain your diploma in 16 months.

There are three start dates a year for this course. Contact a SEEK Learning consultant now for upcoming start dates or to enrol.

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Practical Assessments, Not Exams

There are no exams for this course. As ACAP values experiential learning, the College uses assessments to determine if learning outcomes have been achieved.

ACAP's assessments combine both theory and practice, and can take the form of interviews, self-critiques, essays, journals, projects and presentations. Most modules contain 3 assessments.


Study Now, Pay as You Earn

Almost every Australian citizen is eligible for Government assistance through the VET FEE-HELP program. This means you do not have to pay anything upfront, but can pay for your course as you earn. Contact a SEEK Learning consultant to find out more about how you can study now and pay as you earn with VET FEE-HELP.

This course is also Austudy, Abstudy and Youth Allowance approved.

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Exceptional Student Support

As an ACAP distance education student, you'll be assigned an educator who will provide you with support by telephone and email.

In addition, you'll have access to the following support services:

  • Academic guidance: get professional assistance to help you understand and prepare for assessments - especially useful for those who have not studied for many years or are unfamiliar with academic requirements to satisfy tertiary standards
  • Library: get full access to library collections and services at ACAP campuses in Sydney, Melbourne and Brisbane
  • Student resources: access academic and administrative information through a web-based resource centre
  • Student support counsellors: receive professional career guidance and counselling from qualified experts


About ACAP

ACAP is a Registered Training Organisation (RTO) and a leading Higher Education Provider (HEP) in applied psychology. ACAP educators are highly experienced practitioners with current industry knowledge.

ACAP has a respected reputation and an extensive network in the community services sector. Through ACAP, you gain the skills to really understand, connect with and help people around you.

Find out more about ACAP.

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Enquire now for more course details, including fees and career options.

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Free Call 0800 170 252
9am - 5:30pm AEST Mon - Fri. to speak to a SEEK Learning consultant

Affordable Study

This course qualifies for VET FEE-HELP, meaning you can study now and pay as you earn. Enquire now.


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