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Diploma of Community Services (Case Management)

CHC52008

Help Others More Effectively

Case management is a collaborative process designed to help an individual to achieve a specified goal. To be successful, you need skills in service coordination, communication, networking, risk management, occupational health and safety, and matters specific to case management.

This course, offered by the Australian College of Applied Psychology (ACAP), delivers all these and more. It prepares you for case management roles in the community services sector, including:

family support services
government and non-government agencies
sexual health and family planning services
community and women's health centres

outreach services
drug rehabilitation services
refugee support services
youth centres

Quick Course Guide

Qualification: Diploma
Delivered by: ACAP

Study time: 16 months full-time or part-time equivalent. Enquire now for upcoming start dates or to enrol
Finance options: Vocational Education and Training (VET) FEE-HELP available

Delivery method: On campus in Sydney, Melbourne and Brisbane, or online
Pre-requisites: Year 12 or over 21 years of age

Workshops: 3 days of case management workshops in Brisbane, Melbourne or Sydney
Student support: Comprehensive support

This course includes three days of compulsory Case Management Workshops, held at ACAP campuses in Brisbane, Melbourne and Sydney. You'll gain valuable case management skills in an interactive setting.

Diploma of Community Services (Case Management) Course Structure

There are 12 modules to be completed:

Module Competencies
Facilitating Case Management	CHCCM503C Develop, facilitate and monitor all aspects of case management CHCCM504C Promote high quality case management
Communication Skills and Relationships	CHCCOM403A Use targeted communication skills to build relationships
Working in Cultural Diversity	HLTHIR403B Work effectively with culturally diverse clients and co-workers
Addressing Client Needs	CHCCS416A Assess and provide services to clients with complex needs CHCCS607D Coordinate in-service assessment and response to address client needs
Legal and Ethical Requirements	CHCCS400A Work within a relevant legal and ethical framework
Addressing Statutory and Organisational Information Needs	CHCINF505C Meet statutory and organisation information needs
OH&S Processes and the Workplace	HLTOHS300A Contribute to OH&S processes CHCORG506A Coordinate the work environment
Reflect and Improve on Professional Practice	CHCORG428A Reflect and improve upon own professional practice
Analyse and Confirm Client Information	CHCLD415A Confirm client developmental status CHCLD515A Analyse client information for service planning and delivery
Work Intensively with Clients	CHCCW503A Work intensively with clients
Facilitate Links with Other Services	CHCNET404A Facilitate links with other services
Support Client Self Management	CHCICS406A Support client self management

Upon completion, you may apply for admission into ACAP's Bachelor of Applied Social Science programme with advanced standing equivalent to eight modules.

Be Job Ready

The curriculum for this course is developed and updated in consultation with industry, so you are work ready upon completion and able to apply your skills immediately in your personal and professional life.

Flexible Learning Methods

To help fit your study around your lifestyle, work and family commitments, we provide a choice of learning methods:

On campus in Sydney, Melbourne or Brisbane
Interactive and lively classes; maximum of 20 students per class
Online
Log on and learn from anywhere in the world; all you need is regular computer and Internet access

If you choose to study online, you'll need to attend three days of compulsory case management workshops on campus in Sydney, Melbourne or Brisbane.

This course is available both full-time and part-time. With full-time study (three modules per term), you'll gain your diploma in 16 months.

There are three start dates a year for this course. Contact a SEEK Learning consultant now for upcoming start dates or to enrol.

Practical Assessments, Not Exams

There are no exams for this course. As ACAP values experiential learning, the College uses assessments to determine if learning outcomes have been achieved.

ACAP's assessments combine both theory and practice, and can take the form of interviews, self-critiques, essays, journals, projects and presentations. Most modules contain 3 assessments.

Study Now, Pay as You Earn

Almost every Australian citizen is eligible for Government assistance through the VET FEE-HELP program. This means you do not have to pay anything upfront, but can pay for your course as you earn. Contact a SEEK Learning consultant to find out more about how you can study now and pay as you earn with VET FEE-HELP.

This course is also Austudy, Abstudy and Youth Allowance approved.

Exceptional Student Support

A wide range of student support is available:

Academic guidance: get professional assistance to help you understand and prepare for assessments - especially useful for those who have not studied for many years or are unfamiliar with academic requirements to satisfy tertiary standards
Student resources: access academic and administrative information through a web-based resource centre
Student support counsellors: receive professional career guidance and counselling from qualified experts

In addition, if you study online, you'll have access to a dedicated support person by phone or email.

About ACAP

ACAP is a Registered Training Organisation (RTO) and a leading Higher Education Provider (HEP) in applied psychology. ACAP educators are highly experienced practitioners with current industry knowledge.

ACAP has a respected reputation and an extensive network in the community services sector. Through ACAP, you gain the skills to really understand, connect with and help people around you.

Find out more about ACAP.